What’s the cost of IT or Managed Services?

Pricing out IT services isn’t as simple as advertising a price. It is quite similar, if not the same as taking your vehicle to the shop. Mechanics would require a proper diagnosis of the problem before determining what the repairs would be. However, we at D1 will do the initial diagnosis for free. Take a look at the process of our Capabilities here to find out how it all works. We’re also very friendly, so don’t hesitate to contact us at 714-988-FIXD.

What are Managed IT Services? And why do I need it?

Managed IT services is a form of IT outsourcing. Managed IT services takes crucial maintenance processes such as security and data backups out of your hands while providing stability to your environment. Having Managed IT Services will allow you to have the technical expertise at your disposal, when you need it, with predictable costs. Which will then allow you to focus on your core business.

What is VoIP?

VoIP, or Voice over Internet Protocol, is a way of converting analog audio signals (like what you hear when you talk on the phone) into digital data that can be transmitted and received over the Internet, allowing this data to be used in the same way most electronic data can today; in applications and systems, and enabling new features never before possible. Check out our landing page on VoIP to learn more.

Is VoIP cheaper than regular phone service?

VoIP is cheaper than your typical phone line because communication goes through your Internet instead of the aging copper technology. Carriers such as Verizon and AT&T have been slowly replacing the copper infrastructure in your area and chances are, you’re already on VoIP but still paying old copper prices. We love to help businesses save money on their phone bill, so give us a call and we’ll be happy to do a price comparison with your current telephone provider and show you the savings!

Which VoIP provider is the way to go?

There are plenty of VoIP providers nowadays. The key thing to look for is how the VoIP service is delivered, installed, and managed in your business. Saving money is one thing but saving time and dealing with call quality frustrations is another. You’ll want to ensure your Internet and network equipment suffices to give you the crystal clear call quality you expect. Give us a call to go over your options on VoIP and we’ll ensure your choice will be clear.

What is Business Continuity?

Business continuity is having a plan to deal with major disruptions like fire, floods, cyber-attacks/Ransomware, pandemic events, or any difficult situations that will affect your day-to-day business operations. Having a business continuity plan and solution will help mitigate the effects of a major disruption on your business. We can help you plan and will provide an ideal continuity solution for your business that will have quick recovery in case disaster strikes. Give us a call today before any disruptions occur to your bottom line.

Why I do need backups if I’m on the Cloud?

Having data on the cloud introduces a certain amount of risk into a business: but the pros outweigh the cons if you have a failsafe solution in place! Cloud data, like the data that lives on your laptops or mobile devices, is still subject to human error, malicious deletion, misconfigured workflows, and ransomware. This is an issue because believe it or not, Cloud Vendors Do Not Protect User Data.

Why do I need someone to manage and monitor my data backups?

Backups, while they may seem like a mundane task are extremely important for every business. Sometimes backup software can stop working, experience errors or backup data in a way where it is unrecoverable. It is imperative that every business has someone verifying that your backups are working and can be restored successfully. You don’t want to wait until your systems crash to find out your backups haven’t been working for months.

Is anti-virus and anti-malware software enough to keep my business safe?

Traditional anti-virus and anti-malware solutions aren’t enough anymore. Tens of thousands of exploits are created everyday by the bad guys and deployed to many businesses and consumers. It’s a cat and mouse game between hackers and regular computer users. Unfortunately, there is not a single anti-virus/anti-malware solution out there to battle these exploits. At D1 we help build a layered security approach that starts from the Internet down to each individual computer to prevent attackers from breaching through. Awareness training is also provided for your employees to understand how an attack looks like.

What is the difference between business class firewall versus a $50 firewall from Best Buy? What about the difference between business grade versus consumer grade firewall?

Business class firewalls can handle more traffic flow in and out of your network. Consumer grade firewalls also aren’t built to handle many devices simultaneously. Business class firewalls are designed to protect you from threats that business face every day. Call us today at 714-733-FIXD to schedule a free security assessment of your business.

How do I keep my kids safe online?

Figuring out how to keep yourself and your family safe online isn’t easy. Unfortunately, not all threats, get the same headlines or attention from cyber security experts and the media. While there is no shortage of horror stories in the news about identity theft, and hackers crippling businesses with ransomware and other attacks, what is often overlooked are the things that would have the most significant impact on your safety, and the safety of vulnerable family members such as children. Download our whitepaper that outline ways to keep your children safe online.